Help & Support Center
Get quick answers to common questions or contact our expert team for personalized assistance
Need Immediate Help?
Email Support
General inquiries and non-urgent requests
Live Chat
Quick questions and immediate assistance
Discovery Call
Detailed consultation for new clients
Frequently Asked Questions
Travel & Visas
What visa types do you help with?
How long does visa processing take?
What if my travel dates change?
Do you provide travel insurance recommendations?
Services & Support
Are interpreters available in my industry?
What support do I get during my trip?
Can you help with WeChat Pay and Alipay setup?
What if I need additional services not in my package?
Pricing & Payments
Are there any hidden costs?
When do I pay?
Do you offer group discounts?
What's included in retainer plans?
Process & Logistics
How quickly can you create an itinerary?
What happens during the discovery call?
Can you arrange meetings with specific suppliers?
What if I need to change my itinerary during the trip?
Our Response Time Guarantees
Same day
Email responses
24 hours
Discovery call scheduling
72 hours
Itinerary delivery
4 hours
Trip disruption fixes
Service credits apply if we don't meet our guaranteed response times
Still Need Help?
Send us a message and we'll get back to you within 24 hours